Passenger Rights

Rights for passengers travelling by bus and coach (Reg. 181/2011)

  • non-discrimination with respect to tariffs and contract conditions for passengers based - directly or indirectly – on nationality,
  • non-discriminatory treatment of disabled persons and persons with reduced mobility as well financial compensation for loss or damage of their mobility equipment in case of accident,
  • minimum rules on travel information for all passengers before and during their journey as well as general information about their rights in terminals and online; where feasible, this information shall be provided in accessible formats upon request precisely in the interest of the persons with reduced mobility,
  • a complaint handling mechanism by carriers available to all passengers,
  • independent national bodies in each Member State with the mandate to enforce the Regulation and where appropriate to impose penalties.
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